Returns & Refund Policy

Thank you for shopping with Chubby Cherubs. We have taken every care to provide you with a quality product that you will love using. If you find a reason to return your purchase, we’re here to help.

Returns

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at info@chubbycherubs.co.za with details of the product and the defect. In order to receive a replacement or refund we will need the product returned to us.

You will be eligible for a return or refund up until 30 calendar days after the item was delivered.

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

Shipping

You will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non refundable.

Exceptions

Our product will not be considered defective if the care instructions have not been adhered to or the product has been used for purposes other that for which it is intended.